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Aug 2018 - IDC Perspective - Doc # US44159518

Moving from Theory to Reality — Outcomes-Based Digital Transformation in the Public Sector

By: Adelaide O'BrienResearch Director, Government Digital Transformation Strategies, Ruthbea YesnerVice President, IDC Government Insights and Smart Cities

Abstract

This IDC Perspective presents IDC's May 2018 global survey of 157 government decision makers at the federal, state, and local level and advises how government organizations can join the ranks of the digitally determined.

"The majority of federal, state, and local government organizations are mired in digital inertia — because transformation requires process and investment changes, making tough decisions based on data, and cultural shifts," says Adelaide O'Brien, research director, IDC Government Insights. "Building a DX platform that can sustain, advance, and scale operations may be the most important decisions government leaders make," she adds.


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