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Aug 2018 - Market Forecast - Doc # US44174818

Worldwide Customer Experience Software Forecast, 2018–2022

By: Alan WebberResearch Director, Digital Strategy & Customer Experience


This IDC study forecasts the worldwide revenue for the customer experience software market for the 2018–2022 period.

"As both companies and customers are digitally transformed, software is becoming a larger and larger component of how companies provide an experience and the experience a customer receives," said Alan Webber, research director for Digital Engagement and Customer Experience.



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