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TECH SUPPLIER Sep 2018 - Market Analysis Perspective - Doc # US44291518

Market Analysis Perspective: Worldwide Customer Experience Software, 2018

By: Alan WebberProgram Vice President, Customer Experience

On-line Presentation


This IDC Market Analysis Perspective (MAP) summarizes key demand and supply trends driving the customer experience software market. The MAP includes a market overview, competitive share analysis, buyer behavior and influences, and guidance for technology suppliers based on expected short-term and long-term trends. Some form of this MAP was delivered to clients throughout various dates in 2018. This MAP was designed to give clients the opportunity to engage with IDC's analysts on the key issues impacting the current market as well as speculation on the future market direction.


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