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TECH SUPPLIER Sep 2018 - Market Analysis Perspective - Doc # US44306218

Market Analysis Perspective: Worldwide Customer Experience, 2018 — Customer Service and Contact Center

By: Mary WardleyProgram Vice President, Loyalty and Customer Care

On-line Presentation


This IDC Market Analysis Perspective (MAP) presentation encapsulates IDC insights and data on technologies, industry dynamics, and trends influencing the segments within the customer service applications and contact center applications and services segments. Some form of this MAP presentation was delivered to clients throughout various dates in 2018. This MAP presentation is designed to give clients the opportunity to engage with IDC's analysts on the key issues impacting the current market as well as speculation on the future market direction.


  • 29 slides

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