Abstract

This IDC study provides IDC's top 10 predictions for manufacturing product and service innovation for 2020 and beyond.

"In the 2020 IDC FutureScape for product and service innovation, innovation augmentation is a major theme throughout. The promise of AI-infused product life-cycle management (PLM) and service life-cycle management (SLM) is that in concert with human analysis, the best decisions will be made, resulting in optimal customer, or consumer, experiences," said Jeff Hojlo, program director, Product Innovation Strategies.

"The future will be bright for manufacturers if they are able to integrate data and efficiencies from product design all the way to service resolution and back. However, a true closed loop from product to service depends on leveraging innovative tools and technologies to break down silos of information and knowledge," said Aly Pinder, program director, Service Innovation and Connected Products.


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