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TECH SUPPLIER Sep 2018 - Market Analysis Perspective - Doc # US44349118

Market Analysis Perspective: Worldwide IT Service Management and Virtual Client Computing, 2018

By: Shannon KalvarResearch Manager , IT Service Management and Client Virtualization

On-line Presentation

Abstract

This IDC Market Analysis Perspective examines the worldwide IT service management and virtual client computing markets. The IT service management and virtual client computing markets are changing rapidly. Both are developing along two lines: a more traditional, incremental approach based on existing approaches and an "AI first" approach adapted to the new high-signal environment. This evolution is occurring in an environment in which, for the first time, IT will not control the majority of IT spend. Incumbent vendors are addressing these dynamics to different degrees, while insurgents work to explore opportunities created by new design approaches.


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