TECH BUYER Dec 2019 - IDC MarketScape - Doc # US44408619

IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2019–2020 Vendor Assessment

By: Aly PinderProgram Director, Service Innovation & Connected Products

Abstract

This IDC study uses the IDC MarketScape model to provide an assessment of vendors participating in warranty and service contract management specific to service life-cycle management. This study specifically analyzes these offerings from a manufacturing industry vertical perspective.

"Warranty management is becoming another lever for manufacturers to use to connect to customers and provide a differentiated experience, which builds trust, value, and potential new revenue streams," says Aly Pinder, program director, Service Innovation and Connected Products Strategies, IDC Manufacturing Insights. "Manufacturers traditionally thought of warranty and service contract management as a piece of the service life cycle that was a necessary by-product of selling equipment, but this is changing quickly as investments in technology are enabling innovation and insight into this critical function of the service experience."


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