Abstract

This IDC Perspective provides insights and examples of how NiSource, a large Midwest natural gas and electric utility, is approaching DX.

"Digital transformation efforts have become a high priority for many utilities. Electric, gas, and water utilities are investing in digital technologies to improve in areas such as operations, regulatory compliance, reliability, safety, and customer satisfaction throughout their organizations. The investments are largely being made with the expectations of increasing overall efficiencies and safety while lowering costs and improving the utility's bottom line," said John Villali, research director, IDC Energy Insights.

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