Abstract

This IDC Survey provides an overview of the results from a U.S. survey of enterprises involving their use of managed services for workplace technologies. The survey involved 400 respondents from U.S. firms with 1,000+ employees. This survey offers insight into how enterprises want to consume managed services for workplace technologies (e.g., endpoint devices, AR/VR, automation) with a focus on key operating metrics (e.g., penetration of wireless LAN, provisioning time of endpoint devices, AR/VR usage), drivers and inhibitors, professional services and skills expectations, delivery model preferences, bundling requirements, and usage of public cloud providers for workplace services.

This IDC Survey also provides IDC's essential guidance for service providers looking to compete effectively in the world of managed services for workplace technologies. Key areas of advice include building workplace solutions for public cloud, investing in automation to drive greater agility, implementing multicloud management capabilities, and building industry solutions using innovative technologies.

Coverage