TECH SUPPLIER Jan 2019 - Market Presentation - Doc # US44750720

IDC Market Glance: Customer Experience, 1Q19

By: Alan WebberProgram Vice President, Customer Experience

On-line Presentation


This IDC Market Glance provides a glimpse of the current makeup of the customer experience (CX) landscape, illustrates the participating vendors, and depicts the segments and structure of the market. The customer experience market and corresponding vendors are shifting as data takes on a more central role and the technologies that support better understanding the customer online.


Subscriptions Covered

Customer Experience Management Strategies

Companies Covered

Teradata Corporation, Wipro Limited, Cognizant Technology Solutions Corporation, Hootsuite Media Inc., Tech Mahindra Limited, The Boston Consulting Group, Inc., NetBase Solutions, Inc., Digitas, Fair Isaac Corporation, HubSpot Inc., PricewaterhouseCoopers LLP, Continuum Inc., OpenText Corporation, Genesys Telecommunications Laboratories, Inc., KISSmetrics, SurveyMonkey Inc., iPerceptions Inc., ISL, Oracle Corporation, Sprinklr Inc., Experian plc, SAS Institute Inc., MaritzCX LLC, LucidWorks Inc., Splunk Inc., Radius Intelligence, Inc., Informatica Corporation, Accenture plc, CA Technologies, Inc., Pitney Bowes Inc., McKinsey & Company, Confirmit AS, DXC Technology Co., Ernst & Young Global Limited, Appian Corp., Clarabridge Inc., Red Hat, Inc., MongoDB Inc., Cisco Systems, Inc., Software AG, Bazaarvoice, Inc., Dell EMC, Infosys Limited, Deloitte LLP, Tibco S.A.S., Satmetrix Systems Inc., SAP SE, Merkle Inc., Crimson Hexagon, Inc.,, Inc., Webtrends Inc., Capgemini Services SAS, Aricent Inc., Sitecore Corporation A/S, Konrad, Inc., Lithium Technologies LLC, CoreMedia AG, Zoho Corporation Pvt. Ltd., Acxiom LLC, Zendesk Inc., Tata Consultancy Services Limited, Medallia Inc., fuseproject, Bain & Company, Inc., Alteryx, Inc., ForeSee Results Inc., BearingPoint Holding BV, Adobe Systems Inc., InMoment Inc., KPMG International, Kofax Inc., frog design Inc., IBM, GetSocial S.A., MindTree Limited, NICE Ltd., The Ogilvy Group, SapientRazorfish, Verint Systems Inc.

Regions Covered


Topics Covered

Customer relationship management applications, IT education and training, IT maintenance and support, IT operations and implementation, IT planning and design

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