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TECH BUYER Sep 2019 - IDC MarketScape - Doc # US44752819

IDC MarketScape: Worldwide SaaS and Cloud-Enabled Content Applications 2019 Vendor Assessment

By: Marci MaddoxResearch Director, Enterprise Content Strategies, Frank Della RosaResearch Director, SaaS and Cloud, Holly MuscolinoResearch Vice President, Content and Process Strategies and the Future of Work

Abstract

This IDC study provides an assessment of the principal SaaS and cloud-enabled enterprise content applications and presents the criteria most important for companies to consider when selecting a system. This assessment discusses both quantitative and qualitative characteristics that explain success in the ecosystem. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and one another and highlights the factors expected to be the most influential for success in the market during both the short term and the long term.

"Selecting the right cloud content management application can be extremely difficult; there isn't a one-size-fits-all option, and the market is moving extremely fast," says Marci Maddox, research manager of IDC's Enterprise Content Strategies program. "Technology buyers should envision what they need of their content applications in 5+ years and ensure that the cloud content app they choose will scale and innovate in areas such as AI and geo-portable cloud services. The right cloud content management vendor must provide you with a competitive advantage in the areas of agility, governance, and globalization. The platform must also be architected to support the shift to microservices and offer an open development framework for the years to come."


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