TECH BUYER Oct 2019 - IDC FutureScape - Doc # US44800319
IDC FutureScape: Worldwide Services 2020 Predictions
By:
Rebecca Segal
Group Vice President, Worldwide Services, Rob Brothers
Program Vice President, Datacenter and Support Services, Alison Close
Research Manager, Digital Business Operations and Analytics Services, Jennifer Hamel
Research Manager, Analytics and Intelligent Automation Services, Linus Lai
Vice President, Chad Huston
Research Manager, Worldwide Services, Tom Seal
Senior Program Director, European Services, Mukesh Dialani
Program Director, Product Engineering and Operations Technology/Services, Cathy Huang
Associate Research Director, Services and Security, IDC Asia/Pacific, Cushing Anderson
Program Vice President, IT Education and Certification, Megan Buttita, MLIS
Research Director, Emerging Trends in Talent Acquisition, Worldwide Services Group, Douglas Hayward
Research Director, Worldwide Digital Strategy and Agency Services, Pushkaraksh Shanbhag
Sr. Research Manager, Peter Marston
Research Director, Worldwide Intelligent Application Services, Curtis Price
Program Vice President, Infrastructure Services, David Tapper
Program Vice President, Outsourcing and Managed Cloud Services, Lisa Rowan
Research Vice President, HR, Talent, and Learning Strategies, Ali Zaidi
Research Director, IT Consulting, Systems Integration, and Artificial Intelligence Services, Marianne Kolding
Vice President, European Core Research Excellence Leader, European Skills Practice
Abstract
This IDC study provides IDC's top 10 predictions for worldwide services for 2020 and beyond.
"As organizations increasingly partner with service firms to reach their technical and strategic goals, they must assess them based on the level of automation and efficiency of service delivery they bring to each engagement, the quality of people and their ability to help prepare and reskill employees impacted by the engagement, their ability to engage with different company stakeholders, and how well they can support the new business models that will naturally result from the application of digital technologies," says Rebecca Segal, group VP, Worldwide Services at IDC.
Coverage
Subscriptions Covered
Digital Business Operations and Analytics Services , Digital Strategy Consulting and Agency Services , Digital Transformation: The Professional Services Opportunity , Emerging Trends in Talent Acquisition , Global Sourcing Strategies , HR, Talent and Learning Strategies and Services , Intelligent Application Services , IT Consulting and Systems Integration Strategies , IT Education and Skills for Digital Transformation , Managed Cloud Services , Product Engineering and Operational Technology Services , Worldwide Services
Regions Covered
Topics Covered
Analytic applications, Application development services, Cognitive/artificial intelligence, DevOps, Digital transformation, Engineering applications, Finance and accounting BPO, Human capital management, Human resources outsourcing services, IT consulting services, IT education and training, IT maintenance and support, Internet of things, Systems integration services, Technology buyer
Content
List of Figures
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