TECH BUYER Jan 2020 - IDC MarketScape - Doc # US44801020

IDC MarketScape: Worldwide Manufacturing Service Parts Management Applications 2020 Vendor Assessment

By: Aly PinderProgram Director, Service Innovation & Connected Products

Abstract

This IDC study uses the IDC MarketScape model to provide an assessment of vendors participating in service parts management specific to service life-cycle management. This study specifically analyzed these offerings from a manufacturing industry vertical perspective.

"Service parts management is a critical function of the service operation, which has often been considered to be an afterthought or aftermarket activity for many manufacturers," says Aly Pinder, program director, Service Innovation and Connected Products Strategies, IDC Manufacturing Insights. "However, as manufacturers further transform their service business models to focus on the customer experience and revenue creation, service parts management must become a focal point, as ensuring the organization has visibility into the right part at the right time will ensure issues can be solved the first time."


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