Abstract

This IDC study represents a vendor assessment of the intelligent automation (IA) services market through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in the IA services market. This IDC MarketScape covers a variety of vendors participating in the IA services space. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.

"As enterprises adopt IA solutions to reduce costs and improve IT and business operations, they need support from services providers to develop the right approaches for managing data, people, processes, and technologies to enable IA deployments to grow and thrive. Success in this supporting role will require services providers to demonstrate expertise not only in IA technologies but also in developing solutions that achieve customers' business objectives and address the human and organizational impacts of IA adoption," says Jennifer Hamel, research manager, Analytics and Intelligent Automation Services at IDC.

Coverage