TECH BUYER Sep 2019 - IDC MarketScape - Doc # US45007219

IDC MarketScape: Worldwide Salesforce Implementation Services 2019 Vendor Assessment

By: Ali ZaidiResearch Director, IT Consulting, Systems Integration, and Artificial Intelligence Services

Abstract

This IDC study represents a vendor assessment of the Salesforce implementation services through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in the Salesforce implementation integration services market. This IDC MarketScape covers a variety of vendors participating in the Salesforce implementation services space. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.

"As Salesforce keeps adding new solutions to its portfolio, the implementation of Salesforce-based cloud solutions is becoming ever more complex. This and the top buyer priority of being able to achieve desired business outcomes indicate that the successful services vendors in the Salesforce implementation ecosystem must possess solid industry/business process knowledge along with wide-ranging technical expertise," says Ali Zaidi, research director, IT Consulting and Systems Integration Business Strategies at IDC.


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