TECH SUPPLIER Jun 2019 - Market Forecast - Doc # US45117019

Worldwide Customer Experience Management Software Forecast, 2019–2023

By: Alan WebberProgram Vice President, Customer Experience


This IDC study forecasts the worldwide software revenue for the customer experience market for the 2019–2023 period.

"A good customer experience is a differentiator for any business, and technology — specifically software — is the key to understanding the customer and delivering that experience," said Alan Webber, vice president for Customer Experience Management at IDC. "We expect a continued growth in the adoption of customer experience management applications and technologies as more brands digitally transform and strive to provide a unique experience for their customers."



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