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TECH SUPPLIER Jun 2019 - Market Perspective - Doc # US45117819

IoT: IT Is Supporting the IoT — Predictive Support for Critical Systems and Devices That Create Better Business Decisions and Outcomes

By: Rob BrothersProgram Vice President, Software and Hardware Support and Deployment Services


This IDC Market Perspective shows how enterprises can use existing IT infrastructure and a multitude of vendor resources to develop IoT support and deployment strategies. Predictive analytics will play a major role in supporting business-critical operations, and these abilities will find their way into supporting the critical workloads that enable business operations. These solutions are not just IT in nature but also IoT. Enterprises and support providers will need to learn how to use IT to support these new IoT initiatives that can and will be mission critical.

"Most of the new IoT solutions are not at scale but have the potential to grow rapidly," says Rob Brothers, vice president, Datacenter and Support Solutions. "Most large support providers look at these solutions and think they are too small for them to take on, but if support organizations are going to expand and stay viable, the growth is going to be in the IoT, not in IT."



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