TECH SUPPLIER Mar 2020 - IDC Survey - Doc # US45200020

Key Spend and Vendor Considerations: Analytics Services

By: Jennifer HamelResearch Manager, Analytics and Intelligent Automation Services

On-line Presentation

Abstract

This IDC Survey examines the spending intentions and behaviors of buyers of analytics, artificial intelligence (AI), and intelligent automation (IA) services, with a specific focus on analytics services. It includes data taken from respondents' answers to questions about a range of issues, including the following:

  • Please allocate 100% of your organization's business analytics spending across the following attributes of the business analytics value chain.
  • Please pick the top 3 vendors your organization will use for its analytics services needs.
  • Please select the top 5 vendor selection criteria for analytics, AI, and IA services.
  • Whether or not your company currently outsources its analytics, AI, and intelligent automation services needs, please select the top 3 challenges in using a third-party service provider for these capabilities.

The worldwide sample size of 346 respondents included participants from the United States, the United Kingdom, France, Germany, China, Hong Kong, Singapore, and Australia, from a variety of industries and organization sizes ranging from 500 employees to more than 10,000 employees. Respondents were asked to characterize the state of their organization's business analytics strategy using a five-stage maturity model. The survey includes analysis by analytics maturity, size, and selected major industry (including retail and wholesale, transportation, communication and utilities, manufacturing, and financial services).


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