This IDC study provides a competitive analysis of vendor market shares for the worldwide system and service management software as a service market for the calendar year 2019. The study includes worldwide market revenue and growth rate for the total market in 2019, as well as vendor revenue, market shares, and growth rates of the leading vendors. A three-year history showing vendor revenue data and trends for 2017–2019 is provided.

According to Mary Johnston Turner, IDC's research vice president, Cloud Management, "The worldwide system and service management SaaS market continued strong double-digit growth in 2019 with worldwide revenue estimated at $7.1 billion. Even as they face disruption in 2020, leading vendors continue to invest to scale operations and to rapidly innovate, particularly in areas related to analytics, automation, and container and multicloud management."



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