Abstract

This IDC study provides IDC's top 10 predictions for worldwide services for 2021 and beyond.

"Organizations' reliance on service firms has grown since the pandemic as assistance is sought to adapt and even thrive in a dramatically different environment. Buyers should assess their service firm partners on the degree to which they have been able to fluidly pivot and adapt during this time, leveraging not only key digital tools such as cloud, analytics, and automation but also the ability to continuously improve employee and customer experience," says Rebecca Segal, group VP, Worldwide Services at IDC.


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