TECH BUYER Oct 2020 - IDC FutureScape - Doc # US45374020
IDC FutureScape: Worldwide Services 2021 Predictions
By: Rebecca SegalGroup Vice President, Worldwide Services, Laura BeckerResearch Manager, Employee Experience & Sustainability/ESG Services, Rob BrothersProgram Vice President, Datacenter and Support Services, Douglas HaywardResearch Director, Worldwide Digital Strategy and Agency Services, Cathy HuangAssociate Research Director, Services and Security, IDC Asia/Pacific, Chad HustonResearch Manager, Worldwide Services, Gard LittleVice President, Global Services Markets and Trends, Peter MarstonResearch Director, Worldwide Intelligent Application Services, Tom SealSenior Program Director, European Services, Pushkaraksh ShanbhagSr. Research Manager, Bjoern StengelSenior Research Analyst, Worldwide Business Consulting & Sustainability/ESG Services, David TapperProgram Vice President, Outsourcing and Managed Cloud Services, Ali ZaidiResearch Director, IT Consulting, Systems Integration, and Artificial Intelligence Services
This IDC study provides IDC's top 10 predictions for worldwide services for 2021 and beyond.
"Organizations' reliance on service firms has grown since the pandemic as assistance is sought to adapt and even thrive in a dramatically different environment. Buyers should assess their service firm partners on the degree to which they have been able to fluidly pivot and adapt during this time, leveraging not only key digital tools such as cloud, analytics, and automation but also the ability to continuously improve employee and customer experience," says Rebecca Segal, group VP, Worldwide Services at IDC.
Analytics and Intelligent Automation Services , Asia/Pacific Analytics and Intelligent Automation Services , Asia/Pacific Services Opportunities in the Digital Economy: Transformation and Acceleration , Digital Business Operations and Analytics Services , Digital Engineering and Operational Technology Services , Digital Strategy Consulting and Agency Services , Digital Transformation: The Professional Services Opportunity , Emerging Trends in Talent Acquisition , Employee Experience: Benefits, Wellness, and Employee Engagement , Global Sourcing Strategies , HR, Talent and Learning Strategies and Services , Intelligent Application Services , IT Consulting and Systems Integration Strategies , IT Education and Skills for Digital Transformation , Managed Cloud Services , Software and Hardware Support and Deployment Services , Worldwide Business Consulting Services , Worldwide Services