TECH SUPPLIER Sep 2019 - Market Analysis Perspective - Doc # US45526318

Market Analysis Perspective: Worldwide IT Service Management and Virtual Client Computing, 2019

By: Shannon KalvarResearch Manager , IT Service Management and Client Virtualization

On-line Presentation


This IDC Market Analysis Perspective (MAP) examines the IT service management and virtual client computing markets as they continue their divergence between a more traditional approach based on existing approaches and an "AI-first" approach adapted to the new high-signal environment. This evolution is occurring in an environment in which, for the first time, IT will not control the majority of IT spend. Incumbent vendors are addressing these dynamics to different degrees, while insurgents work to explore opportunities created by new design approaches.


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