TECH SUPPLIER Oct 2019 - Market Forecast - Doc # US45534219

Worldwide Communications Platform-as-a-Service Forecast, 2019–2023

By: Courtney MunroeGroup Vice President of Worldwide Telecommunications Research


This IDC study forecasts the CPaaS segment will grow from $3.3 billion in 2018 to $17.2 billion in 2023.

The CPaaS segment is entering a new stage of explosive growth led by industry leaders Twilio and Vonage (formerly Nexmo). "CPaaS companies are integrating new segments, churning out new use cases, and piquing the interest of enterprise developers with innovative digital solutions for customer engagement," according to Courtney Munroe, GVP, Worldwide Telecommunications Research at IDC.


Subscriptions Covered

Enterprise Communications Services

Regions Covered


Topics Covered

Data centric, Platform as a service, VoIP, Voice centric


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