TECH SUPPLIER Sep 2019 - Market Analysis Perspective - Doc # US45548618
Market Analysis Perspective: Worldwide Customer Care and CRM, 2019
This IDC Market Analysis Perspective (MAP) presentation encapsulates IDC insights and data on technologies, industry dynamics, and trends influencing the segments within the customer service applications and contact center applications and services segments. Some form of this MAP presentation was delivered to clients throughout various dates in 2019. This MAP presentation was designed to give clients the opportunity to engage with IDC's analysts on the key issues impacting the current market as well as speculation on the future market direction.
Amdocs Limited, Oracle Corporation, Zendesk Inc., SAP SE, Salesforce.com, Inc., Aspect Software Inc., Nice Holdings,Inc., Cisco Systems, Inc., Concentrix Corporation, Genesys Telecommunications Laboratories, Inc., Avaya Inc., Microsoft Corporation, Verint Systems Inc.