TECH SUPPLIER Sep 2019 - Market Analysis Perspective - Doc # US45562619

Market Analysis Perspective: Worldwide Customer Experience Software, 2019

By: Alan WebberProgram Vice President, Customer Experience

On-line Presentation


This IDC Market Analysis Perspective (MAP) summarizes key demand and supply trends driving the customer experience software market. The MAP includes a market overview, competitive share analysis, buyer behavior and influences, and guidance for technology suppliers based on expected short-term and long-term trends. Some form of this MAP was delivered to clients throughout various dates in 2019. This MAP was designed to give clients the opportunity to engage with IDC's analysts on the key issues impacting the current market as well as speculation on the future market direction.


Subscriptions Covered

Digital Customer Experience

Regions Covered


Topics Covered

Customer relationship management applications

  • 27 slides

Get More

When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.

Related Links

Do you have questions about this document
or available subscriptions?

Contact Us