Abstract

This IDC study provides manufacturers with the top 10 predictions and underlying drivers that we expect to impact manufacturers' IT investments in 2020 and beyond.

"Manufacturing companies are transforming from efficiency-oriented operations to resilient organizations driven by a tighter connection to their markets and customers," according to Kevin Prouty, VP, Energy and Manufacturing Insights at IDC. "Their decision making must be near real time and based on mass customization and customer experience (CX), whether a physical product, a performed service, or a sales engagement."


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