This IDC Market Perspective highlights key insights gained at the Zoomtopia 2019 User Conference. The conference reinforced how Zoom is leveraging its technology ecosystem partnerships and channel partners to gain and maintain a competitive advantage.
"The continued evolution of the UC market depends upon the creation of true value in the customer's eyes. To achieved ongoing value, however, requires the expertise of multiple software and hardware vendors to deliver high-quality solutions that will assist businesses' efforts to enhance their overall customer experience and related satisfaction, improve productivity, and be an integral part of the workplace of the future." — Christopher Webber, research director, IDC Strategic Alliances