Abstract

This IDC Survey Spotlight cites data from our 2019 Small and Medium-Sized Business Survey and identifies how IT resourcing, including in-house IT staffing and service provider use, varies in small businesses (<100 employees) when viewed by DX maturity. It uncovers the resourcing mix that is leading to more transformation success, which in turn allows small businesses to grow more effectively than their peers.

According to Shari Lava, research director, Small and Medium-Sized Businesses, "As of 2018, there are over 6.6 million SMBs in the United States alone. Each one needs some type of support from the channel, including service providers. Understandably, their external resourcing priorities for technology will vary significantly with their overall approach to DX."

Coverage