TECH SUPPLIER Nov 2019 - IDC Survey - Doc # US45622819

U.S. Enterprise Adoption of Communications Platform as a Service (CPaaS)

By: Courtney MunroeGroup Vice President of Worldwide Telecommunications Research

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Abstract

This IDC Survey provides insights into U.S. enterprise adoption of communications platform as a service (CPaaS). IDC surveyed about 800 United States–based decision makers responsible for network/strategy and operations about their organization's current and future adoption and usage of communications platform as a service. The CPaaS segment is entering a new stage of explosive growth led by industry leaders Twilio and Vonage (formerly Nexmo).

"CPaaS companies are integrating new segments, churning out new use cases, and piquing the interest of enterprise developers with innovative digital solutions for customer engagement," according to Courtney Munroe, GVP, Worldwide Telecommunications Research at IDC.


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