TECH SUPPLIER Dec 2019 - Market Forecast - Doc # US45636919

Worldwide Customer Service Applications Software Forecast, 2019–2023: Market to Hit $15 Billion in 2023

By: Mary WardleyProgram Vice President, Loyalty and Customer Care

Abstract

This IDC study provides an updated market sizing for the worldwide customer service applications software market based on completed revenue modeling and a revised forecast for the market over a 10-year period, with a five-year forecast (2019–2023).

"Increasingly, the customer's relationship with a brand and a brand's efforts on behalf of the customer are being discussed at the highest levels within organizations," says Mary Wardley, program VP, Customer Care and CRM at IDC. "However, the effort to create a comprehensive customer-handling initiative that includes the internal digital transformation process, changed business process, and the inclusion of employee experience is a multiyear process."


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