TECH SUPPLIER Nov 2019 - IDC Survey Spotlight - Doc # US45638719
Lack of Field Service Talent Beginning to Impact Technology Investment Decisions for Manufacturers
By:
Aly Pinder
Program Director, Service Innovation & Connected Products
Abstract
This IDC Survey Spotlight explores the impact of the talent gap on manufacturer's ability to meet customer expectations with regard to field service execution and service issue resolution. Data comes from IDC's Worldwide Manufacturing Talent Management Survey, 2019.
Coverage
Subscriptions Covered
IDC Manufacturing Insights: Worldwide Service Innovation and Connected Products Strategies
Regions Covered
Topics Covered
Cognitive/artificial intelligence, Human capital management, Internet of things
Content
- 2 slides
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