TECH BUYER Dec 2019 - IDC MarketScape - Doc # US45655119
IDC MarketScape: Worldwide SaaS and Cloud-Enabled SMB Travel and Expense Management Applications 2019 Vendor Assessment
By: Kevin PermenterResearch Manager, Enterprise Applications, Jordan JewellResearch Manager, Digital Commerce and Enterprise Applications, Mickey North RizzaProgram Vice President, Enterprise Applications and Digital Commerce, Shari LavaResearch Director, SMB, Frank Della RosaResearch Director, SaaS and Cloud Software
This IDC study provides an assessment of the leading SaaS and cloud-enabled travel and expense software solutions and discusses the criteria that are most important for companies to consider when selecting a system.
"The user experience will be a key differentiator for travel and expense (T&E) software providers. There must be exploration of and investment in technologies like chatbots, optical character recognition, and machine learning that help streamline and simplify the user experience," said Kevin M. Permenter, research manager for Enterprise Applications with IDC.
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