TECH BUYER Dec 2019 - IDC MarketScape - Doc # US45655219

IDC MarketScape: Worldwide SaaS and Cloud-Enabled Corporate Travel Booking Applications 2019 Vendor Assessment

By: Kevin PermenterResearch Manager, Enterprise Applications, Jordan JewellResearch Manager, Digital Commerce and Enterprise Applications, Frank Della RosaResearch Director, SaaS and Cloud Software

Abstract

This IDC study provides an assessment of the leading SaaS and cloud-enabled travel and expense software (T&E) solutions and discusses the criteria that are most important for companies to consider when selecting a system.

"The user experience will be a key differentiator for T&E software providers. There must be exploration of and investment in technologies like chatbots, optical character recognition, and machine learning that help streamline and simplify the user experience," said Kevin M. Permenter, research manager for Enterprise Applications with IDC.


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