TECH SUPPLIER Dec 2019 - IDC Survey - Doc # US45691719

Infrastructure Services Survey, 2019: Examining Service Firms — Who, What, and Why Customers Engage

By: Jed ScaramellaProgram Director, Infrastructure Services

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Abstract

This IDC Survey analyzes end-user responses regarding the firms they engage for consulting and integration services on IT infrastructure, examining both IT vendors and systems integrators. IDC's Infrastructure Services Survey, 2019, which was fielded in the first quarter of 2019, measured end users on their needs, perceptions, and intent to engage for infrastructure-related consulting and integration services. This document contains a subset of data that examines the types of services, drivers to engage, and evaluation criteria.


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