TECH BUYER Jan 2020 - IDC Perspective - Doc # US45711419
Future of Work: Strategies for the New Work Experience
By: Holly MuscolinoResearch Vice President, Content and Process Strategies and the Future of Work, Megan Buttita, MLISResearch Director, Emerging Trends in Talent Acquisition, Worldwide Services Group, Remy GlaisnerResearch Director, Phil HochmuthProgram Vice President, Enterprise Mobility, Shannon KalvarResearch Manager , IT Service Management and Client Virtualization, Angela SalmeronResearch Manager, European Future of Work, Marianne KoldingVice President, European Core Research Excellence Leader, European Skills Practice, Amy LoomisResearch Director, Future of Work, Marci MaddoxResearch Director, Enterprise Content Strategies, Sandra NgGroup Vice President, Practice Group, IDC Asia/Pacific, Robert PalmerResearch Vice President, Imaging, Printing, and Document Solutions, Wayne KurtzmanResearch Director, Social and Collaboration
This IDC Perspective reviews the challenges that organizations face as they transition to the new work experience and presents a framework for addressing those challenges. As organizations accelerate and expand digital transformation (DX) initiatives, traditional work models aren't nimble enough and adaptive, nor scalable. Human workers are increasingly operating side by side with "digital coworkers," enabling human workers to focus on higher-value activities. The future of work is about the rise of humanism as the new driver of value — with skills such as imagination, creativity, and empathy gaining prominence. This requires entirely new work environments, organizational structures, and metrics for success.
"The future of work isn't really about the future — it is about initiatives that companies need to pursue now," says Holly Muscolino, research VP, Content and Process Strategies and the Future of Work. "IDC believes that organizations that embrace these technological and organizational changes and cultivate an agile, dynamic, worker experience and work environment will gain a competitive edge."
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