TECH SUPPLIER Dec 2019 - IDC Survey - Doc # US45712119

IDC's U.S. Enterprise Communications Survey, 2019: Business VoIP

By: Amy LindResearch Manager, Broadband, Enterprise Voice & IP Communications Services, and Unified Communications

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Abstract

This IDC Survey provides a summary of the VoIP results of IDC's 2019 U.S. Enterprise Communications Survey, an online survey of United States–based businesses fielded in August 2019. This portion of the survey explores key VoIP issues including adoption and intent to adopt VoIP services as well as the drivers for VoIP investment.

"VoIP usage is growing as businesses migrate from TDM to VoIP. More than 90% of respondents said employees use VoIP, and 37% plan to migrate some portion of employees to VoIP in 2020," says Amy Lind, research manager, IDC's Enterprise Communications Services.


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