TECH BUYER Dec 2019 - IDC Perspective - Doc # US45714019

Mixed Reality Transforms Field Service for Dynamics Manufacturing Customers

By: Frank Della RosaResearch Director, SaaS and Cloud Software


This IDC Perspective offers a view into an ongoing proof-of-concept initiative implemented by Avanade and its manufacturing customer using Microsoft Dynamics with mixed reality to address the challenges associated with onboarding, training, and retaining field service employees.

"While there are many potential use cases for extended reality technologies in B2B, the application of MR in field service offers tangible experiences and the potential to solve real business problems like an aging workforce, attracting and retaining talent, and brain drain. Innovation accelerators like AR and VR have the potential to transform field service by removing traditional learning constraints and augmenting the productivity and creativity of people." — Frank Della Rosa, research director, SaaS and Cloud Software



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