Abstract

This IDC Perspective discusses the concept of the future of intelligence as expanded by a global team of IDC analysts. We highlight the capabilities that enable enterprises to achieve economies of intelligence and reap benefits such as productivity gains, improvements in customer satisfaction, and innovation. We show that future of intelligence is not only about processing huge amounts of data and it is not only about subscribing to latest AI services, it is about a holistic approach to investment in the ability to synthesize information, in the capacity to learn, and in delivery of insights at scale.

"In 2019, enterprises globally spent $190 billion on data management, analytics, and AI technologies and services — not even including labor costs. How much of that spending generated intelligence and how much of that investment generated value are questions many executives are unable to answer," said Dan Vesset, group VP and IDC's global lead for Future of Intelligence research." Just like in the past when access to raw materials or access to capital defined winners from losers, so will access to intelligence define who succeeds or fails in this new digital era."


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