TECH BUYER Dec 2019 - IDC Perspective - Doc # US45720919

Technology Vendors Are Making Progress on DX Use Cases

By: Mickey North RizzaProgram Vice President, Enterprise Applications and Digital Commerce, Jordan JewellResearch Manager, Digital Commerce and Enterprise Applications


This IDC Perspective highlights DX use cases built by technology vendors in 2019. IDC asked 200+ vendors to provide feedback on DX use cases across the functional applications of customer experience, facilities management, finance, ERP, HCM, legal, procurement, and R&D. Of the 529 DX use cases, the functional areas of procurement, customer experience, HR, and finance had the largest number of technology vendor populated workflows.

"Digital transformation initiatives are changing the way organizations think about their purchased technology software," said Mickey North Rizza, program VP, Enterprise Applications and Digital Commerce. "Enterprises are turning to technology vendors investing in analytics, big data, artificial intelligence, RPA, machine learning, deep learning, conversational AI, and digital assistants to completely automate their business processes across the enterprise."



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