TECH SUPPLIER Jan 2020 - IDC Survey Spotlight - Doc # US45811619

IDC's 2019 Customer Datacenter Hardware Support Survey: Technical Support Feature Importance by Customer Size

By: Rob BrothersProgram Vice President, Datacenter and Support Services

Abstract

This IDC Survey Spotlight discusses IDC's recent survey of enterprise datacenter customers (500+ employees) on 25 attributes of support services ranging from technical expertise of staff to proactive and predictive capabilities to support of legacy systems. These are the most import technical support attributes by company size. IDC compared 12 different vendors and collected data from 1,200 companies globally to complete the study.


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