TECH SUPPLIER Jan 2020 - Special Study - Doc # US45900020
IDC Survey: AI-Enabled Enterprise Search 2019 Trends
This IDC Survey describes the use of artificial intelligence (AI)–enabled enterprise search tools in the United States in 2019. Respondents were given a list of AI-enabled search products and managed and/or worked with these systems. The U.S. sample size was over 500 organizations with employee populations of 500+ across various industries. Key findings relate to how knowledge workers are finding and using information, where they are wasting time on search-related activities during the work week, and how/whether a new generation of AI-powered search tools are impacting these processes.