TECH BUYER Jan 2020 - IDC Perspective - Doc # US45948419

The CIO's Role in Optimizing Enterprise Employee Experience — Setting the Technology Stage

By: Cora CarmodyAdjunct Research Advisor


This IDC Perspective explores the role of contemporary technologies that work together to provide a productive and satisfying technological work environment; a key contributor to a positive employee experience. Examples are given of basic technologies that work together in a collaborative ecosystem where the concept and ability to work is not constrained by physical presence or time of day and is not filled with frustration.

"In 2012, putting in an enterprise social network integrated with key enterprise applications was giving employees something they never asked for — but they swiftly discovered it was something they couldn't live without," said IDC's Adjunct Research Advisor Cora Carmody. "Now, such a capability is an expectation of new hires, along with an accompanied set of integrations to other must-have capabilities."



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