This IDC study provides IDC's forecast for the worldwide enterprise peripheral system support services market for the 2019–2024 period. This market covers SMB and enterprise support sales defined by businesses with 1+ employees.
"The hardware support market is a slow growing and very mature segment," says Rob Brothers, vice president, Datacenter and Support Solutions. "Support providers are investing in higher value-add services to try and expand their wallet share within enterprises."
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