Abstract

This IDC Market Perspective discusses the current COVID-19 pandemic and its effects on software vendors. In this time of economic uncertainty, software vendors need to be customer focused and offer innovative solutions to clients. Customers will rely on their technology more than ever as they navigate business challenges associated with working from home, business uncertainty, disrupted supply chains, and new customer preferences.

Mickey North Rizza, vice president, Enterprise Applications and Digital Commerce noted, "Technology vendors must use the pandemic challenges, a digital dress rehearsal, to strengthen their product offerings, restructure agreements, offer better business services and pricing models, and help the business become digitally enabled to work anywhere at any time."


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