This IDC Perspective provides midterm and longer-term guidance into how organizations from operation-intensive sectors can address the aftermath of the COVID-19 pandemic and consequently set new levels of business resiliency and continuity.
Operations-intensive organizations need to begin treating unanticipated disruptions to development, product management, supply chain, or other service activities as the new normal. Natural disasters, political uncertainty, and the emergence of incapacitating diseases are no longer risks to mitigate but constants to embrace as the new normal. Consequently, effectively absorbing and adapting to intense disruptions of all natures could only be achieved by adopting the extended principles of digital transformation at the operations level. In that configuration, robotics and drones technologies are seamlessly driving value throughout the business and operational data environment and support the resolution of a much broader variety of Industry 4.0 DX use cases. The document provides our guidance moving forward on where to invest time, budget, and resources across domains.
"Risks, inevitable market changes, and potential large-scale unplanned disruptions (weather, geopolitical, and pandemic) must be included in scenarios planning across all domains, collectively ensuring business, product, and supply chain resiliency and continuity. Modeling various scenarios and effectively planning for them requires the full power of 'intelligent operational systems' like robots coupled with other 3rd Platform technologies — cloud, AI/ML, analytics, and so forth — all the while working in concert with upstream business systems that support sales and customer experience, product development, and supply chain planning as well as other OT," said Remy Glaisner, research director, Worldwide Robotics and Drones Strategies at IDC.