Abstract

This IDC Perspective looks at the current state of operations management, how it is transforming, and the implications for technology buyers and suppliers. Borrowing from the quality management analog of a "house of quality," the document puts forward a new model, a "digital house of resiliency," to help our clients think about how they must move forward to realize the future of operations.

The future of operations requires resiliency in many aspects of the business. Resilient supply chain, operations, product development, and so forth are all important to keeping operations connected and aligned with the market. But resilient decision making is the most critical aspect of operations moving beyond basic operational efficiency. Make fast and effective decisions founded digital capabilities, and operations is the key to an organization succeeding in the future of operations.

"Keeping operations linked and aligned with market changes has always been a challenge for most companies," says Bob Parker, senior VP of Enterprise Applications at IDC. "In the future, operations leader must be able to use decision support infrastructure to make the decisions as quickly and effectively as possible."


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