TECH BUYER May 2020 - IDC PlanScape - Doc # US46269320

IDC PlanScape: Virtual Reality Training for Empathy

By: Ramon T. LlamasResearch Director, Mobile Devices and AR/VR, Cushing AndersonProgram Vice President, IT Education and Certification

Abstract

This IDC PlanScape presents the importance of virtual reality training for empathy.

"Virtual reality is part of the digital transformation of corporate training," says Ramon T. Llamas, research director for IDC's Virtual and Augmented Reality team. "VR shortens the learning curve and increases knowledge retention, and the company reaps the benefit of more knowledgeable workers. By focusing on empathy, managers can practice their interpersonal skills to work with different people and defuse otherwise challenging situations."


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