TECH SUPPLIER Jun 2020 - IDC Survey - Doc # US46430620

Print Cartridge Pain Points and the Use of OEM/Non-OEM Providers

By: Keith KmetzProgram Vice President, Imaging, Printing & Document Solutions

On-line Presentation

Abstract

This IDC Survey takes select data from a recent multiclient study published at the end of last year to determine that decision makers note cartridge costs and cartridges running out at inopportune times as key pain points. We examine typical print cartridge pain points and the use of OEM/non-OEM print supplies providers. However, the data also points out several other negative experiences revolving around the use of print cartridges in the results. In addition, the data shows that the use of non-OEM cartridges is significant, and it is not expected to change much over the near term.


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