This IDC Perspective focuses on the fraud impact to banks and their customers throughout the COVID-19 pandemic. It highlights some of the key schemes and risks facing banks as well as thoughts on how to adjust and enhance fraud technology to prepare for the next normal.
"This crisis has been difficult for all bank fraud teams, including those that were well along the DX maturity curve. For fraud groups that have not transformed their technologies and operations, this crisis has highlighted the need to view fraud as a strategic imperative, not just a bottom-line expense." — Steven D'Alfonso, research director, IDC Financial Insights