This IDC study provides an updated 2020–2024 forecast for the worldwide system and service management SaaS market. This sizing and forecast incorporates SaaS solutions from three IDC functional markets: IT automation and configuration management (ITACM) software, IT operations management (ITOM) software, and IT service management (ITSM) software. For details, see the Market Definition section and refer to IDC's Worldwide Software Taxonomy, 2020 (IDC #US45718419, January 2020).

"Despite many market headwinds, the worldwide system and service management software-as-a-service market continues to show great resiliency as customers pivot to SaaS alternative to help support distributed workers and rapidly changing infrastructure management requirements," stated Mary Johnston Turner, research vice president, Cloud Management Software at IDC. "Building on a revenue base estimated at $7.1 billion in 2019, IDC expects this market will continue to demonstrate strength with an expected 2019-2024 CAGR of 19.6% worldwide.



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