TECH BUYER Sep 2020 - Tech Buyer Presentation - Doc # US46797020

IDC SaaSPath: Customer Expectations and Vendor Comparison for Enterprise Asset Management Applications

By: Zachary RabelSenior Research Analyst

On-line Presentation

Abstract

This IDC Tech Buyer Presentation charts the travel and expense (T&E) application attributes. It showcases the attributes that customers find most important versus how top T&E vendors are rated on the same attribute. Attributes like robust data security, value for the price paid, and out-of-the-box availability are charted on 2 by 2 graphics. The quadrants showcase vendor strengths, vendor weaknesses, niche vendor strengths, and less important attributes.

These charts provide insight into the average customer wants and how the average vendor is meeting their wants, the strengths and weaknesses of direct competitors, and the wants and needs of your competitor's customers. T&E app vendors include, but not limited to, SAP Concur, MobileXpense, Oracle iExpense, Chrome River, and Expensify.

Customer expectations and vendor ratings are based on 99 T&E application respondents from the 2020 SaaSPath Survey that deep dives into 15 functional application areas including accounts payable, accounts receivable, digital commerce, EAM, ERP, finance, HR, procurement, PSA, sales force automation, SCM, subscription billing, tax, T&E, and treasury and risk.


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